Shop Policies
Returns or Exchanges
Due to the custom nature of most orders, we do NOT accept returns, exchanges, or cancellations. If you have a problem with your order please contact us and we will do our best to resolve the issue.
Policies
IF YOU REQUIRE YOUR ORDER BY A SPECIFIC DATE: please let us know so we can be sure to complete your order on time.
𝐈𝐅 𝐘𝐎𝐔 𝐖𝐎𝐔𝐋𝐃 𝐋𝐈𝐊𝐄 𝐀 𝐏𝐑𝐎𝐎𝐅 𝐎𝐑 𝐓𝐎 𝐌𝐀𝐊𝐄 𝐀𝐍𝐘 𝐂𝐇𝐀𝐍𝐆𝐄𝐒:
Please let me know within 2 hours of placing your order. Immediately after purchase, the order enters our manufacturing queue.
𝐈𝐅 𝐘𝐎𝐔 𝐑𝐄𝐐𝐔𝐈𝐑𝐄 𝐘𝐎𝐔𝐑 𝐎𝐑𝐃𝐄𝐑 𝐁𝐘 𝐀 𝐒𝐏𝐄𝐂𝐈𝐅𝐈𝐂 𝐃𝐀𝐓𝐄:
Please send me this information so I can be sure to complete your order on time. Although I try to be as prompt as possible, mistakes and other setbacks do happen sometimes. Knowing your required date will help me prioritize and ensure your piece arrives on time. If I do not receive a message regarding a required deadline within 24 hours of the order being placed I may not be able to prioritize your order which may result in it arriving post request.
It is the customer's responsibility to ensure that the personalization submitted on the order is correct in all areas, such as: spelling, grammar, layout, etc. If there is an error on the information submitted on the order by the customer, the customer is responsible for purchasing a new sign.
All our designs are made by Arclite Fabrication. Arclite Fabrication reserves the right to all designed as product examples on our Etsy shop, Website, Social Media, or for future sales.
Materials & Coating
The material we use is sourced locally and varies in shades of gray and blue. Each piece will be slightly different, as every sheet of material used is different. When the material is manufactured, there can be small imperfections or scratches that give the material character.
If an industrial finish suits your taste, choosing the "no coat" option will allow the metal characteristics to show through. Your piece will also rust over time and develop a patina finish.
If you would like a consistent finish, please select one of the color coatings. The colors which are currently available are: flat black, white, metallic silver, metallic gold, hammered silver and hammered copper. If you would like to request a specific color, please send us a message!
Custom Orders
We love custom design work and creating something completely unique. However, making something new may require a little more time to complete the design work and discuss ideas with you. As long as that can be worked into your time line, feel free to send us any requests!
Wholesale orders
At this time, we accept wholesale orders. Please contact us at contact@arclitefab.com with any inquiries.
Discounts
Custom orders (which require a private listing to be made) are excluded from any discounts or sales.